Refresh Air Conditioning LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share the information you provide to us when using our website or our HVAC services in Lake Worth, Florida, and the surrounding areas.

Information We Collect

We collect information you voluntarily provide to us when you request a service quote, schedule an appointment, fill out a contact form, or sign up for promotional offers. This information may include:

Name, address, and email address.

Phone number +1 (561) 621-3041.

Details about your HVAC system and service needs.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our HVAC services.

To process transactions and send you service-related communications.

To improve our website, services, and customer experience.

For marketing and promotional purposes, including communicating special offers and maintenance plans.

📞 Text Message (SMS/MMS) Communications

By providing your mobile phone number and opting in via our web forms, you are consenting to Refresh Air Conditioning LLC collecting and using your number for text message (SMS/MMS) communications. This usage is strictly governed by the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

Purpose of Use: Your mobile number will be used for two primary purposes related to our HVAC service:

Service Notifications: To provide essential updates related to your scheduled service (e.g., appointment confirmations, technician arrival alerts, post-service follow-up surveys, and emergency repair status).

Promotional Messages: To send you information about special offers, maintenance contract reminders, high-efficiency equipment upgrades, and seasonal alerts critical for AC care in the Lake Worth area.

Explicit Consent: Your consent to receive text messages is voluntary and is not a condition of purchasing any goods or services from us. You may opt-in or opt-out at any time.

Opt-Out Instructions: You can opt-out of receiving text messages at any time by replying with the keyword STOP to any message you receive. For assistance, reply with the keyword HELP.

Data Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security

We strive to use commercially acceptable means to protect your Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Refresh Air Conditioning LLC 2923 Via Vizcaya Lake Worth, FL 33461 [email protected]  +1 (561) 621-3041